Support Content Manager

Berlin
November 27, 2019

As an industry leader, the ALSO Cloud Marketplace empowers resellers with the tools to manage the customer relationship end-to-end. With ALSO cloud management platform resellers will be able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business. We are looking for a Support Content Manager who will be responsible for content available for our technical support specialists, resellers in Europe and Partners around the world. The Support Content Manager is responsible of providing both, internal and external support content for different cloud services and also for ALSO Cloud Marketplace itself.

Job description

  • maintain our internal knowledge base for our technical support agents by creating new articles and updating existing ones
  • build a process to get information for new knowledge base articles
  • responsible for the whole knowledge process; making sure the content is up to date and easily available and promoted for our technical support specialists, resellers and partners
  • manage external knowledge base and provide content in written and video format
  • translate content to French and German or co-operate with external translators.

Your profile

  • previous experience in support content management
  • hands-on experience in Confluence
  • experience creating user guides in video format, knowledge on Camtasia is a plus
  • organized and driven by details
  • high degree of self-initiative with great communication skills
  • fluent in English, French and German are plus
  • previous experience working as a technical support agent is a plus.

We offer you

  • insight to the cloud business and work with the industry leader Cloud Marketplace
  • to become an important part of a fantastic workplace with good colleagues, humor and an informal tone
  • freedom to take responsibility, grow with ALSO
  • perks like: fruits, coffee and tea on the house, centrally located office in Berlin Mitte, regular team and whole office wide events, monthly public transportation ticket, home office.

If you are interested in working with cloud technology and with great colleagues, please send your application now and you have a chance being a part of building cloud business at ALSO!

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