Job Description
Microsoft’s Dynamics Domain Practice helps customers maximize their investment in Microsoft Dynamics solutions and the full portfolio of Microsoft Products through accelerated adoption and productive use of technologies. The Microsoft Dynamics Global Practice is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.
Responsibilities
The Program Manager (M/F) in the Dynamics Global Practice takes overall responsibility for program delivery and customer satisfaction on one or more of Microsoft’s Dynamics engagement. They will be a trusted advisor to client executives within the assigned account by actively participating with the Microsoft and customer teams in identifying and creatively solving complex problems, envisioning and enabling critical processes, and fundamentally helping the customer to achieve their objectives.
The Program Manager (M/F) will provide relevant, thoughtful and prescriptive advice, grounded in relevant experience, with clarity and objectivity. Building and maintaining strong relationships with senior stakeholders is a top priority, along with commercial management and ensuring successful delivery of the program benefits.
The Program Manager (M/F) owns the engagement from structuring the proposal through successful delivery completion.
Program Managers (M/F) proactively manage customer satisfaction throughout the lifecycle.
Program Managers (M/F) work hand in hand with Project Managers to ensure successful delivery. Program Managers support achievement of several performance scorecard and key performance indicators directly or through collaboration with other roles in services, and sales. These include Delivery Margin/Project Profitability, Risk Reserve, Average Bill Rate, Resource Mix, Forecasting Accuracy, and Customer satisfaction.
Experience required for this role includes:
* Project Sponsor engagement / Stakeholder management
* Team leadership (5+ people)
* Successfully demonstrated leadership in 15+ ERP and/or CRM for enterprise class customers
* Excellent communication (up / down / peers)
* Contractual & commercial management & negotiation
* Executive relationship management
* Proven track level in business domain & technical conversations
Core accountabilities required skills are as follows:
* Accountable for Project Delivery
* Contract & Commercial Management including financials (DM/Risk reserves/Resource cost, Payment Cycles)
* Presales support
* Build & foster relationships with Customer & Partners
* Executive Sponsor Meetings
* Internal stakeholder management
* Establish and maintain relationships with the Microsoft Product Group
* Alignment of project with Microsoft strategy
* Effective quality, scope, & risk management
* Oversee consistent practices across projects
* Manage escalations
* Effective program governance – including Invoicing & Milestone management
* Manage Customer and Conditions of Satisfaction
* Follow all Microsoft quality processes – in partnership with Microsoft risk review board
* Managing partner relationships
* One Microsoft relationship approach
Experience
The successful candidate (M/F) will have a BS/BA degree, or equivalent work experience and 12+ years hands-on program management experience with large scale enterprise, global ERP or CRM solutions (such as Dynamics, Oracle, SAP and Lawson, Salesforce.com etc.) in multiple industries.
The job will require frequent travel (65% +).
Fluent English verbal and written communications skills are a must, and fluency in another language (such as Arabic, French, German, Italian, Russian, Spanish, or others) is preferred but not essential.
Please note we do not provide relocation nor sponsorship.
If you find this opportunity to be compelling and can demonstrate your ability to excel as a Program Manager, we would like to explore the possibilities with you as soon as possible!
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.