Expat Jobs in Germany

Key Account Manager (f/m) (298 views)

10178 Berlin
August 26, 2016

At Mambu we believe that people and businesses all around the world should have easy access to financial services to help them pursue the opportunities they see.

We help FinTech innovators, banks, and microfinance institutions to deliver essential banking services to individuals and emerging enterprises around the world.

We do this by providing world-class banking technology built in and delivered via the cloud, that’s simple, affordable and flexible for any financial institution tackling any market opportunity.

To continue our success story we are looking for an enthusiastic Key Account Manager who is passionate about ensuring our customers satisfaction and retention.

What you’ll be working on:

  • Building strong and long-lasting relationships with Mambu’s key existing customers (Over 50K EUR ARR)
  • Engaging with executive sponsors, stakeholders and with the whole customers’ ecosystem
  • Driving customer retention
  • Identifying relevant new projects and growth opportunities
  • Acting as a main contact and escalation point for our customers
  • Providing customers with periodic updates on new Mambu releases via seminars and product demos
  • Registering and escalating customer requests for additional features
  • Liaising with our engineering team
  • Managing Mambu’s reference program, turning customers into Mambu ambassadors
  • Keeping up to date on the evolution of the customers’ ecosystem, their industry and our competitive landscape

You need to have:

  • Several years of experience in sales and account management
  • Experience in sales of complex technological products
  • Proven record of successfully managing long-term relationships with large accounts at all organizational levels
  • Ability to work across geographic and cultural boundaries
  • Ability to work with complex sales, involving multiple stakeholders, buyer purchasing decisions and potential partners/affiliates involved in the ecosystem
  • Outstanding written and verbal communication skills

It would be great if you also had:

  • Experience working with other SaaS companies
  • Outstanding organization and problem-solving skills
  • Ability to speak an additional language other than English

Why Mambu?

  • Launched in 2011, we already work with more than 130 institutions in over 30 countries around the world and we’re just getting started
  • Our clients include P2P platforms, SME lenders, traditional banks, microfinance organizations, consumer lending and digital banking organizations who are all looking to either service unreached markets or disrupt the traditional world of banking.
  • We are an international, disruptive technology start-up with a unique mission
  • We offer competitive, fair salaries and benefits and we also let you pick your favourite hardware pack!
  • We believe our team comes first, then our customers, then our shareholders.
JOB IS EXPIRED.