Goodgame Studios has become one of the fastest growing games developers through the energetic fusion of art and science. We bring together exceptional individuals from both the worlds of analytic science and dynamic creativity. Headquartered in Hamburg, we make outstanding games by harnessing the unique energy generated by the daily collaboration of 1200+ employees from over 60 nations.
As a Junior Customer Service Representative – Romanian (m/f) you will be tasked with dealing with inquiries from our players, organizing community events and acting as a contact for our external moderators and game helpers.
YOUR JOB:
- Be on hand to help and advise our players through different communication channels (email, forums and chats)
- Get to know our games inside out so you can answer any questions from our player community
- Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
- Plan and organize community events in game or on the forums
- Work in close cooperation with other deparments: Give feedback to our game designers and report bugs to colleagues in the live bug analysis department
- Your goal: Encourage player loyalty by providing our players with outstanding service
YOUR PROFILE:
- Native-speaker level knowledge of Romanian and good written and spoken English, knowledge of German and other languages is an advantage
- You are open, friendly and a genuine team player
- Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
- Some experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
- Ideally you are a gamer yourself and are passionate about our games
WE OFFER:
- Your professional growth is important to us. We provide agile structures, flat hierarchies, and ongoing training opportunities
- Results-oriented teamwork that values employee contribution
- A positive work-life-balance with sports, catering, counselling, and active feedback
- Leading technology and analysis, that give you the freedom to innovate
- Sustainable and profit-oriented growth, untouched by external investors
Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat and make it easy for you to get to know your new home town.