International Customer Service Teamlead (f/m)

Berlin
May 1, 2018

We are The Mobile Bank.

Our vision is to build a bank the world loves to use.

Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 380 employees and more than 850.000 customers in 17 countries. N26 has raised more than $215 million from investors including Allianz X, Tencent, Li Ka-Shing’s Horizons Ventures, Battery Ventures and Valar Ventures, in addition to members of the Zalando management board, Earlybird Venture Capital, and Redalpine Ventures.

YOUR ROLE

  • You take the operational control of your team with the aim of ensuring a consistently high customer satisfaction by controlling the daily business
  • You define workflows and also ensure compliance with the processes in your team
  • You control your team´s performance based on your generated and analyzed reports and key figures
  • You are involved in the employee selection and in charge of planning the upcoming needs
  • You guide and develop your employees and work closely with the coaches
  • You collect feedback from our customers and transfer it effectively
  • You stay in close contact with other departments in the company

YOUR PROFILE

  • You have graduated from a university or completed an apprenticeship successfully
  • You have at least 2 years professional experience in customer service
  • You think entrepreneurially and customer-oriented
  • You represent our company competently and friendly
  • You work independently and efficiently and love working in a team
  • You love direct contact with customers and focus on customer-oriented solutions
  • You speak fluent English and ideally German, any other major European language is a plus
  • You are stress-resistant and always remain calm and friendly
  • You are reliable and punctual
  • At best, you have already worked in the financial services industry (FinTech, banking)
  • Experience with CRM tools is a plus (e.g. Salesforce)

WHAT WE OFFER

  • High degree of autonomy
  • Crucial role in a highly motivated, talented team
  • Your choice of a new Mac or Windows laptop
  • Flat hierarchy and open communication
  • A stack of the most modern technologies
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