Expat Jobs in Germany

English Customer Support Hero

Berlin
October 15, 2017

Job description

PartnerHero is searching for team members who are very interested in customer service, assisting people in getting more information about a new service, or showing them how to operate a new application. In the role of Support Hero, you will work on one of our client programs and help grow a great company.

Job qualifications

  • English speaking and writing proficiency required
  • Independent worker who can work remotely with minimal oversight
  • Able to adjust to unconventional work atmosphere and processes
  • Flexibility to travel to get training and be educated on the culture of the company
  • Technical proficiency
  • Empathetic, polite and friendly communicator with customers
  • Ability to make detailed records of errors and prepare relevant details including the steps taken, in order to escalate or to gain additional help
  • Ability to troubleshoot, debug and identify problems submitted by users in order to reproduce bugs, find workarounds, and provide solutions.
  • Effectively retain newly learned processes, product updates, past troubleshooting steps and all the necessary information in order to improve knowledge.
  • Great team player, and are goal-oriented with your colleagues.
  • High reading comprehension, solutions-oriented, in particular for Windows
  • German fluency nice to have, but not required

Benefits

  • Competitive salary compensation based on experience
  • Working remotely
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