English Client Services Agent (m/f/d) Social Media

June 4, 2018

LIKE US – LIKE YOULet´s get connected and talk

LIKE US – CONVERGYS is a leading global service provider for multilingual customer management. For more than 30 years, we have been serving clients of major companies and brands across all channels, in every industry and in 58 languages. With success: More than 130,000 employees worldwide are currently working in more than 150 locations.

In Berlin, more than 400 ambitious customer advisors connect each year millions of times with our global clients, sharing their expertise and passion with each individual client. We matter about our customers´ individual wishes addressed by individual people. In this way, we create trust and transform passion into an exceptional customer experience. As a multi-lingual and polyphonic team, we are dedicated to our clients´ success. Going the extra mile helps us to provide excellent service at every opportunity.

For our brand new customer, the largest social media platform worldwide, our team of 400 members is looking for several active and visionary creators of customer service. Be excited about this job opportunity and join us as

ENGLISH Client Services Agent (m/f/d) Social Media

LIKE YOU – As ENGLISH Client Services Agent (m/f/d) Social Media you are the face of the largest social media platform. Be Yourself: unique, individual and original – that is what matters to us. Your passion for customer service transforms every customer contact into a personal and outstanding customer experience. You are your own manager for customer success, enthusiastic about communities and communication.

Your Job

  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in ENGLISH
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience

Your Skills

  • Commercial degree or equivalent work experience
  • Working Experience in Digital Marketing
  • Excellent written and verbal communication
  • Fluency in ENGLISH
  • Professional customer service skills
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure
  • Fast learner, diligent worker
  • Out of the box and critical thinker
  • Problem solving abilities
  • High attention to details and follow through
  • Online Advertising Experience is a big plus

Our Offer

  • Above-average salary – 2,200€ gross with a commitment of 40 hours/week
  • 40€ voucher card for commercial vendors – with 100% attendance
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A company pension plan
  • Paid project training and ongoing training
  • Development opportunities within the company
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader