Customer Success Manager (m/f/d)

Munich
May 1, 2019

Responsibilities would include but are not limited to:

    • Promote tyntec’s services (enhancements, updates, new initiatives, maintenance) through the relationships you have fostered within assigned accounts leading to renewal and potential for new business
    • Facilitate a seamless customer on-boarding process, ensuring a smooth ‘go live’
    • Develop and execute sales strategies to capture business opportunities with customers at day-to-day and executive level
    • Conduct proactive sales activities, including needs assessment, proposal development, proposal presentation, order negotiation and post-sales services
    • Anticipate customers’ requirements and possible challenges – make our customers successful
    • Identify potential issues within the accounts and work with the wider business to take timely and effective action to find solutions
    • Proactively monitor service usage and customer satisfaction and address gaps against targets
    • Contribute to the achievement of company goals, growth and profitability targets
    • Represent tyntec at industry events and conferences

 

The ideal candidate should have the following profile:

    • Ability to initiate, establish and maintain executive level rapport with prospective and existing customers
    • Have a proven track record of meeting and exceeding targets
    • Possess the ability, attitude and energy to create and deliver new business opportunities with existing customers
    • Comfortable in a fast-paced environment and able to switch between strategic and operational activities frequently
    • Creative thinker with the ability to troubleshoot issues quickly and effectively
    • Extremely well-organized and analytical with an ability to work well under pressure
    • Strong team player as well as a proactive individual contributor
    • Fluent in English and willing to travel internationally

 

What tyntec can offer you:

  • An international working environment with English as the company language
  • Fast-paced, friendly workplace, where each and every contribution counts
  • Flat hierarchies, open communication channels and flexible working hours
  • Internal and external personal and professional opportunities for further development
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