Customer Success Manager / English / Internationalization US (f/m/d)

Berlin
January 7, 2019

Our pioneer team Internationalization is growing – We are looking for an English-speaking Customer Success Manager full-time.

WHAT WE OFFER?

  • The perks of a start-up: We offer breakfast, free coffee, free soft drinks, a weekly team-lunch and you can relax over a round of ping-pong in our Kreuzberg office.
  • A decisive role: You are part of our pioneer team and get to build up the US market from day one.
  • An international team: Every individual matters! As a team of 14 different nationalities, we value the synergy of different cultures, personalities, and backgrounds.
  • Room for growth: We take a personal interest in your perspectives and development, so every employee has a budget for educational purposes (e.g.language or IT certificates) and realistic options for career development within the company.

YOUR RESPONSIBILITIES

  • Be part of our fast-growing team and actively help us further improve and develop our service.
  • You are responsible for a great customer experience: starting with their on-boarding all the way to publishing their job ads.
  • Be the go-to person for our B2B clients and help them navigate the recruiting market: you are part of their journey by creating, optimizing, and improving their ads as well as answering their questions along the way.
  • Contribute to further improving our product by forwarding client feedback to our product team.
  • Cooperate closely with our driven Sales team to keep our database and CRM system up-to-date.

YOUR QUALIFICATIONS

  • You love to help and interact with customers: ideally, you already have some experience in Customer Support, Relationship Management or another customer-related field.
  • Your communication skills are top-notch and you excel in verbal and written exchange.
  • Ideally, you have experience working in or around tech-oriented Startups.
  • Your organizational skills and level-headed mindset help you through challenging situations.
  • You are a native English speaker – German is a plus.

Are you curious about the Start-up culture at HeyJobs? Take a look at our Kununu (4,82/5) orGlassdoor (5/5) ratings! We are looking forward to your application!

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