Expat Jobs in Germany

Customer Service Specialist – English

Berlin
January 23, 2018

We are now looking for the next great addition to our team as a Customer Service Specialist.

Your Role:

  • Communicate between travellers, GoEuro and, in certain cases, our transport providers
  • Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
  • Deliver and maintain a high level of service and customer satisfaction
  • Be proactively involved in creating and implementing new service processes and developing training manuals

Your Profile:

  • You possess superior communication and problem solving skills
  • You speak English at a native level (UK English would be preferable, but not mandatory); additional languages are always valued at GoEuro
  • You like taking ownership of cases and are passionate about helping customers
  • You are well organised with a constant drive to optimise processes
  • You are able to work under pressure and work towards set targets
  • You are flexible in terms of working hours (late and weekend shifts)
  • Previous experience in customer service or sales is considered a plus

Our Offer: 

  • An office in the centre of Berlin’s thriving startup scene
  • Flat hierarchies and everyday opportunities to learn, grow and develop
  • A diverse team of over 40 nationalities
  • Free lunches, yoga, German lessons and more
  • Competitive compensation and relocation support
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