Goodgame Studios has become one of the fastest growing games developers through the energetic fusion of art and science. We bring together exceptional individuals from both the worlds of analytic science and dynamic creativity. Headquartered in Hamburg, we make outstanding games by harnessing the unique energy generated by the daily collaboration of 1200+ employees from over 60 nations.
As a Customer Service Representative – Czech/Slovakian (m/f) you will deal with questions and problems from our users. You are the voice of the company and also the first point of contact for our player community. You will use our ticket system to answer a wide range of customer inquiries relating to our products, thus helping to improve our customers’ satisfaction.
YOUR JOB:
- Be on hand to advise and help our players in case of questions and problems
- Get to know our games inside out so you can answer any questions from our player community
- Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
- Work in close cooperation with other departments: give feedback to our game designers and report bugs to colleagues in the Live Bug Analysis department
- Your goal: Encourage player loyalty by providing our players with outstanding service
YOUR PROFILE:
- Native-speaker level knowledge of Czech and/or Slovakian and good written and spoken English; knowledge of German and other languages is an advantage
- You are open, friendly and a genuine team player
- Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
- Some professional experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
- Ideally you are a gamer yourself and are passionate about our games
- A valid work and residence permit is required prior to commencement of employment
WE OFFER:
- Your professional growth is important to us. We provide agile structures, flat hierarchies, and ongoing training opportunities.
- Results-oriented teamwork that values employee contribution
- A positive work-life-balance with sports, catering, counseling, and active feedback
- Leading technology and analysis opportunities, that give you the freedom to innovate
- Sustainable and profit-oriented growth, untouched by external investors
Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat, offer you a German course, and make it easy for you to get to know your new home town.