Customer Service Agent (w/m/d)

Berlin
December 19, 2019

Ubeeqo has one mission: revolutionize the way we move, with progressive technology and impressive ease and access. Yet in our big cities, car ownership is increasingly expensive and restrictive. For this reason, Ubeeqo strives to offer solutions to both individuals and companies.
Founded in 2008 and expanding in Europe, Ubeeqo is a fast growing technology company, part of Europcar Mobility Group. Today, Ubeeqo is present in 8 cities: Paris, Brussels, London, Berlin, Hamburg, Madrid, Barcelona and Milan.

We provide cities with a large network of cars that anyone can book for personal or business mobility needs at all times. We also work with companies in order to offer them the best possible option when it comes to fleet optimisation, providing the cars and technology to operate the service through corporate carsharing.
This is our time. It’s time to ride!

You take care of:

being the first contact point for our users on all issues and requests
answering customer request via phone or email
providing driving license checks for our new customers
managing challenging situations in cooperation with other departments of our company
helping us improve our services, the user experience, and our processes and tools
supporting our fleet and operations teams in London

We seek you if you’re:

able to work weekends with 2 dedicated weekdays free (either 9:00 – 18:00 or 13.00 – 22.00 shifts)
have excellent English language skills on native level
are start-up-minded and curious about new technologies and business models
are helpful and with hands-on and service mentality
bring excellent communication and problem-solving skills

What we offer you:
an awesome dynamic and highly motivated team
an amazing atmosphere and a fun place to work
experience in a fast-growing technology start-up
a cool office at Berlin Ostbahnhof
Club-Mate, coffee & cereals for your daily support
a monthly carsharing budget for Ubeeqo

Join us on our exciting journey and determine the course. We are looking forward to meeting you!

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