Customer Order Specialist – English Speaking (m/f)

October 16, 2017

The position Customer Order Specialist has opened  in the Customer Order Desk department of SatAir (subsidiary of Airbus) in Hamburg. Disabled applicants with equal qualification are favoured.

Job description

  • Supporting customers “Aircraft on Ground” material requirements by finding favorable solutions.
  • Organizing and interfacing between the Airbus spare parts order procedure and the customer
  • Providing the full customer order inclusive of initial receipt, sourcing, escalation and delivery follow up
  • Providing the full customer order inclusive of Ensuring in-time delivery for all spare parts and related services to all Airbus customers’ worldwide using technical and commercial data

Job qualifications

  • Degree in Supply Chain Management, Business Administration, Engineering or equivalent
  • Able to be highly independent, creative, initiative-taker while constantly providing high quality customer service, even in high-pressure situations
  • Nice to have: experience in customer service,  aerospace technical documentation and material management
  • Effective communicator in English, both verbally and written
  • Skilled in customer satisfaction and communication
  • Able to work as part of a team in a rotating 3-shift pattern