Job Type: Full-time

Location: Berlin

Customer Service Partner Specialist – Arabic

We are looking for Customer Service professionals in Berlin, Germany to support our multilingual Customer Service teams across Europe for our next Peak travel season in 2020. The Customer Service sites across Europe are growing, so we’re looking for customer service professionals that are driven, highly-motivated and hard-working to join our fast-paced international team.

At Booking.com, our Customer Service teams, 8000 strong, span 110 nationalities and speak 43 different languages to provide care to Booking.com’s customers, wherever they are, whenever they need.

But we’re more than that.

At Booking.com, we’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these passions together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping Booking.com to grow its global business.

B. Responsible:

• • A lot of listening, responding and mediating between our international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone. Cancellations, requests, travel advice; You name it, we’ll answer it.
  • Replying to emails and messages from customers all over the world in English and Arabic
  • Navigating different online IT tools and browsers to provide accurate information and follow set processes.
  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.
  • Regular involvement with company events, team meetings and projects.
  • Most importantly, always ensuring a high level of customer service that’ll make anyone smile

B. Skilled:

• • Written and oral fluency in Arabic & English.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset that’ll help you deal with some tricky customer problems.
  • An open mind to changing priorities and business processes.
  • Intermediate IT Skills (web browsing, multi-window navigation etc).
  • A desire to work in a team-based, fast-pace, international environment where you’ll need to embrace different cultures, nationalities and languages.

B. Offered

• Yearly gross salary of 22,740 EUR, based on 40 hours
• Full-time, paid training to help you on your way to success
• 25 Days of Holiday for you to do your own travel
• Booking.com discount for you, your family and friends
• Free on site restaurant with catered lunches or dinners (depending on shift)
• A working schedule provided 4-6 weeks in advance
• A huge platform for learning and development
• Performance-based quarterly bonuses
• The opportunity to work with some of the brightest minds from all over the planet

Job Type: Full-time

Location: Berlin

Honeypot is a tech-focused job platform. Our vision is to build the world’s largest worklife community for technical talent. We are strongly committed to the developer community, creating OSS documentaries, such as Elixir and Ember, and running large scale conferences such as GraphQL Conf.

We want to build the “Vice for Developers”, a media platform which combines video and journalistic-quality content, reporting on developer careers, culture and life. As Video Producer you will join a team of shooter-editors, working closely with our Video Lead to create original documentary content specific to software developers. To get an idea of our future direction, check out our YouTube channel and read the comments

We look for potential.

To thrive in the Video Producer position, you:

• Are a shooter-editor with the ability to take a project from pre-production through to post production
• You possess a strong belief in storytelling
• Storytelling is more important to you than the technical aspects of the job
• Your portfolio speaks for itself. You’ve earned your stripes as a filmmaker and have the projects to prove it
• You have projects that you created for the love of the craft and not for any client
• You’re a scrappy filmmaker: you know how to create cinematic films with low or no budget and you work quickly
• Great people skills: you make anyone you meet feel comfortable around you
• Excellent English skills, both spoken and written
• You are intrinsically motivated and love to work independently
• Excellent organisational, project, and time management skills
• Willing to travel regularly

Furthermore, you are passionate and care about:

• Continually pushing yourself and growing your abilities
• You have strong opinions about the style and aesthetic of your work
• You hate to publish work that you aren’t proud of even if it’s deemed “good enough”
• You are fascinated by people, what makes them tick and the stories that surround them
• You aren’t afraid of challenging beliefs and embracing change
• You don’t shy away from controversy

Become part of our growing community.

Join our highly diverse team of 35+ nationalities and share:

• An environment that embraces freedom and autonomy and values team spirit and open communication
• A joined vision with our Head of Marketing to build an exceptional content strategy
• An atmosphere where intrinsic motivation comes first
• First-hand learning from experienced entrepreneurs/startup professionals on how a company is built from scratch
• Bi-annual overnight off-sites, regular team events and weekly Friday night drinks

This is a 9-month full-time contract based in Berlin, with the intention of extension into a long-term position.

Honeypot is an equal opportunity employer, and encourages applicants from any national origin, sex, sexual orientation, religious background, gender identity and those individuals with disability.

Job Type: Full-time

Location: Berlin

Position

KAYAK is the world’s largest travel search site, helping people find the best travel choices easily by searching data from hundreds of travel sites at once. We are looking for a Search Marketing Manager to help us optimize our global marketing initiatives. This position will make you an expert on performance marketing for the region of your responsibility. It requires collaboration with the marketing, engineering and commercial teams. You will join a dynamic and growing team of young online marketing professionals and will help us to drive important marketing initiatives that are essential to growth in this market.

Responsibilities

• You own existing search engine marketing (SEM) campaigns for brands such as KAYAK, momondo and Mundi, and expand keyword coverage, write compelling ad copy and optimize Google Ads and Bing Ads campaigns
• You execute tests, collect and analyze data, identify trends and insights in order to optimize the campaigns
• You launch new accounts and campaigns based on the team’s roadmap to hit the company’s strategic objectives
• You identify fact-based trends and opportunities within the campaigns proactively to drive business objectives
• You maintain clear communication with team members and share optimization insights
• You keep up with the latest Search Marketing trends and platform features
• You collaborate with cross-functional account teams including engineering, localization, marketing analytics to optimize campaign performance
• You contribute as part of an international team of online marketing managers
• This position reports to the Search team lead based in Berlin

Education, Experience and Skills

• Bachelor’s degree, or equivalent
• 3+ years experience managing performance-based search engine marketing campaigns with significant spend. Google Ads Certification a plus
• Highly analytical mindset for analysis and reporting. Advanced Microsoft Excel skills required, SQL knowledge a plus
• Extensive experience in optimizing towards CTR, CPC, CPA or ROAS goals and understanding how these metrics affect each other
• Fluent in English and preferably excellent Portuguese speaker. Additional languages such as Spanish would be a plus
• Excellent verbal, written and presentation skills
• Excellent content writing and editing skills
• Fun, ethical, passionate team player
• Results oriented, creative, resourceful, and highly organized
• Multitasking, agile and motivated professional that sees opportunities and takes initiatives

About KAYAK

At KAYAK we help millions of travelers around the globe make confident travel decisions. KAYAK searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages and is the world’s leading travel search engine.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK’s portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we’re able to help people experience the world through dining and travel.

KAYAK is an independently managed subsidiary of Booking Holdings.

Benefits and perks

• 6 weeks paid vacation
• Day off on your birthday
• Generous retirement plans
• Free lunch catering 3 days per week
• Public transportation subsidies
• Free German classes
• Free Yoga classes
• Free massages
• No stupid meetings
• Drinks, coffee, snacks, games etc.
• Regular team events/excursions
• Flexible hours

KAYAK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – no matter their race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Whoever you are, just be you.

Job Type: Full-time

Location: Berlin

Have you ever wondered how it would feel to work for a company where your efforts and skills have a real global impact?

Do you have a passion for travel and love to feel that you are making a real difference in the world?

If yes is the answer, then AirHelp is for you. We are one of the most successful and innovative startups in Europe, a technology company that helps air passengers around the world secure compensation for delayed, cancelled, or overbooked flights. We love to travel and we love to educate the passengers about their rights. As a result of our rapid growth, we are currently looking for a SEA Junior Manager to join our Acquisition Team.

As the SEA Junior Manager, you will be in charge of managing and optimizing paid campaigns across different channels, focused on Google Search and Display Ads. You will also be responsible for helping research and implementing new marketing channels/partners.

Responsibilities:

• Create and continuously manage cost-effective international and multilingual Search and Display campaigns
• Daily work on optimizing current campaigns to a lower cost per acquisition while scaling the overall number of customers
• Perform ad copy, keyword, campaign structure, creativity and landing page tests to achieve CPA goals
• Analyze, report and make recommendations

Who you are:

• You have at least 1 year of experience working in SEA Marketing (Google Ads)
• You are experienced in creating campaigns with search engines such as Google Ads, develop and test new keywords, ad groups, ad copies, bid strategies
• You have experience with Google Ads Editor and you can manage campaigns in bulk
• You have experience in performance metrics and direct response campaigns, optimizing towards CPA / CAC / ROI goals
• You have good Excel skills
• You are a quick thinker who can implement changes in a timely manner
• You know how to prioritize tasks and meet deadlines
• You have excellent written and verbal skills in English. Additional languages will be beneficial, ideally German, Swedish, Danish or Norwegian
• Experience with bid management tools and ads platforms (e.g. SA360) is a plus

What we offer:

• Brand new, bright and spacious office in Friedrichshein (Boxhagener Strasse 18)
• Free lunches
• Fresh juices and snacks
• Language classes
• Internal training programmes and knowledge sharing events
• Multicultural environment

Job Type: Full-time

Location: Berlin

Who we are

HomeToGo is the world’s largest vacation rental search engine, helping millions of users around the world book their dream vacation in over 200 countries. Behind our product, is a talented team of 150+ dedicated to helping people find the perfect vacation rental, whether a cozy cabin in Colorado or a dog-friendly beach house in Ibiza. Driven by our innovative and open culture, our international team brings together our passion for travel and technology to change the way people book vacations.

Ranked by Gründerszene magazine as Germany’s fastest growing start-up, we’re now searching for the best and brightest talents to join us on our journey.

Currently, we are looking for a Junior SEM Manager (m/f/d) with at least one year of relevant experience in search engine marketing and a track record of excellence to join our growing team in Berlin.

Your responsibilities

• You will be responsible for the performance of several of our paid search accounts.
• You will create and optimize campaigns and constantly improve them by executing tests and analyzing data via Excel and our other internal tools.
• You will manage campaign expenses, make sure we stay on budget, estimate monthly costs and reconcile discrepancies.
• You will collaborate with colleagues from other departments such as BI and IT (e.g. to set up reports)

Your profile

• You have proven SEM experience and success managing PPC campaigns across Google and Bing or Yandex.
• You have relevant work experience with data-driven campaigns and their optimization using performance metrics.
• You are an analytic person and like to work with huge amounts of data.
• You have excellent English language skills. German is a plus.
• You know how to coordinate with internal/external parties on setting up feeds (e.g. dynamic display or product ads).
• Understanding the technical feed implementation is a plus.

What we offer

• Attractive salaries.
• Regular feedback and development via 1:1 meeting, 360 feedback, and performance reviews.
• A diverse team of more than 26 different nationalities.
• In-house English and German courses.
• A growing library and employee-led workshops.
• A choice of Windows or Mac, adjustable standing desks, free fruit, weekly yoga classes, and company breakfasts.
• Frequent company and team events, Beer Fridays, lunch roulettes, and regular charity initiatives.
• Check out what your future colleagues have said about us on Glassdoor and Kununu!

Job Type: Full-time

Location: Frankfurt am Main

For the Professional Services department in our company State Street Global Exchange (Europe) GmbH in Frankfurt (Solmsstrasse) we are looking for a Business Implementation Consultant / Business Analyst (m/f) – Job ID R -589367 .

The Business Implementation Consultant / Business Analyst is responsible for all aspects of delivery of the brand new State Street’s front-to-back platform, as well as Charles River Development’s software, CRIMS, and State Street’s investment compliance suite MIG21 / GX Compliance to our clients in EMEA and worldwide. The candidates will have to leverage their business expertise (focused on investment compliance for the start) to become a product expert in a short amount of time and remain up-to-date as product and industry changes require. We offer jobs at both Business Analyst and Senior Business Analyst levels.

The ideal candidates will either already have or need to develop a mixture of asset management/business knowledge, business analysis, project experience, relationship management and implementation experience. They will be comfortable running a challenging implementation project, dealing with all the associated issues, either individually or as part of a larger team. This role assumes some knowledge of database systems (preferably SQL) and understanding of technology.

Major Responsibilities

• Deliver and manage the day-to-day basis implementation projects for State Street’s clients
• Analyze business processes, document business and technical requirements, convert business requirements into functional specifications
• Implement and parametrize a comprehensive software solution (based either upon CRIMS or MIG21) and/or compliance rules that model all necessary internal, investor, and legal requirements from both business and IT perspectives; ensure that the client’s needs are understood and documented
• Visit national or international customers from time to time on-site to deliver consulting services in the forefront (including best practices, business workflow, and training)
• Work closely with the project managers, business users, quality assurance, developers, and other technology professionals to ensure that projects are completed on time and in budget
• Maintain a general awareness of industry changes and trends
• Level of responsibility will increase together with the level of seniority the candidates possess

Education, Experience and Skills

• Bachelor’s degree in Business, Economics, Information Systems, IT or related fields; a professional certification is an advantage but not a must-have (e.g. CFA, CRCMP, PMP, FRM)
• Ideally about 1-3 or more years experience within investment financial industry (e.g. asset management); alternatively a similar track record with an emphasis on logic-based coding of business rules and/or systems implementation and/or financial or technology consulting
• Ability to understand and decipher prospectus, investment policies, practices and procedures, and other client requirements related to fund management and translate all requirements into logic-based rules and workflow processes
• Solid knowledge of major security types, including domestic and international equities and fixed income instruments, derivatives, and other holding types that typically constitute a mutual fund or a financial index
• Knowledge of regulatory requirements is an advantage but not a must-have, e.g. UCITS, AIFMD, MIFID II, as well as key market best practices, such as IBOR, ex-ante and ex-post, front / middle office
• Some experience dealing with users or clients from either a technical or business area
• General knowledge of databases and SQL, understanding of relational database tables and structures; working experience with data mapping and data modelling is an advantage but not a must-have
• Very good presentation skills in English; German skills beneficial
• Eagerness to develop project management skills
• Organized, self-motivated, deadline and solution oriented
• Ability to build and maintain positive relationships with both peers, management and clients
• Ability to travel from time to time to clients and consult them on-site

Job Type: Full-time

Location: Berlin

Joining the retail division in CENTRAL as our Visual Merchandising Territory Specialist, your role will be to manage the implementation of visual merchandising programs for selected stores across CENTRAL Territory ( AGS, Poland, CE) .
You will ensure that our products are presented in an appealing and compelling way to our consumers. You will develop visual displays that adapt brand messages to our retail environment. You will be facilitating the implementation of Visual Merchandising programs for categories, brand or seasonal initiatives, and special events; ensure that budgets, timelines and other program details are clearly communicated. You will assist in developing visual training programs and resources for store employees and evaluate effectiveness of existing training. You will also help store managers deliver Visual Merchandising programs to their specific space and environment; identify merchandising opportunities to drive sales, support development of special signage or other collateral as necessary.

Responsibilities include:

• Facilitating frequent communication between stores and EHQ team, ensuring that stores have adequate visual resources and support;
• Leading training sessions for store management and associates and assist in developing visual training curriculum; ensuring that store personnel have up-to-date knowledge of VM standards and guidelines;
• Monitoring stores and conducting visits to ensure that management and visual personnel are adhering to visual standards, maximizing floor space, and maintaining consistent Visual Merchandising;
• Understanding the key business drivers; uses this knowledge in own work;
• Requiring knowledge and experience in own discipline; still acquiring higher-level knowledge and skills;
• Assessing the performance of in-store Visual Merchandising personnel and assisting EHQ VM in developing talent together with your VM territory manager and Retail Director;
• Maintaining expertise about the unique features of your assigned stores; utilizing your knowledge of store shopping patterns, layout, and competition to help stores develop locally relevant product presentation strategies for specific products and initiatives;
• Supporting store openings, refits & visits.

Qualifications

• 3 years proven visual merchandising or display experience at corporate level and/or in a retail multi-store environment;
• Retail experience essential;
• Must have the ability to work irregular working hours and being flexible;
• There will be a minimum of 70% travel with this role within the Central Territory;
• Fluent English both speaking & writing, other language is a benefit;
• Affinity with the Nike brand and lifestyle;
• Ability to travel more then 70% of the time.

Job Type: Full-time

Location: Berlin

We are searching for a communicative, experienced and proactive Product Manager to join our fast-growing and diverse team. By joining us, you will be combining your passion for technology and have a direct impact on lives of millions of travellers while helping us become the global leader in data-driven advertising for the entire travel industry.

What you’ll do:

• You define and implement a vision for one of our new products and maintain the roadmap
• As product manager you are responsible for the whole product development cycle (concept, benchmark, process management and optimization of new products)
• You will be responsible for managing various projects at the same time, conceptualizing the tools according to internal users’ needs, writing requirements and working closely with topic owners
• You manage, maintain and prioritize the product backlog with focus on delivering solutions against business goals and technical requirements
• You track, analyse and understand key market and industry developments in digital advertising

Who we are looking for:

• You hold a university or college degree in business, informatics or similar
• Minimum 2 years of experience in Programmatic Advertising and Product Management
• Minimum 2 years with Video, Mobile, DSP and DMP technologies
• You have solid knowledge of project and Jira
• You are goal-oriented, with an ability to quickly build multiple relationships with different stakeholders
• You take initiative and have hands-on mentality
• You are fluent in English and another language would be a plus

Why join us?

As part of the travel audience team you work in a highly motivated environment with flat hierarchies and short decision-making processes. You have a lot of freedom to contribute your own ideas and to implement them. We offer you:

• “State-of-the-art” technologies
• Attractive further training opportunities
• An open, communicative and dynamic start-up culture
• Free access to the yoga and back therapy training courses at the nearby gym
• Subsidy towards Monthly Travel Pass

Job Type: Full-time

Location: Berlin

Delivery Hero is building the next generation global online food-ordering platform. Our awesome international team already operates in 40 countries worldwide to ensure hungry customers get the fastest way to their favorite takeaway food. The company has grown from its inception in 2011 to become the world’s largest food-ordering network. This is an exciting time for Delivery Hero with a huge and rapid amount of growth in countries, market size and opportunities.

To support our growing team we are looking for an Administrative Assistant (f/m) starting as soon as possible in our headquarters in Berlin.

Your mission:

• Assist the Management level within a Team of Executive Assistants
• Providing administrative support to the management level
• Plan, organize, execute internal meetings and events (team events, offsites, conferences, all-hands, etc.)
• Arranging company lunches or dinners
• Attend meetings, write down meeting minutes, and gather agendas in advance
• Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
• Manage the daily operations for the Management Team including calendar management, travel bookings and expenses, preparation of presentation material, protocols, and much more

Your heroic skills:

• Excellent communication skills in English and German
• Hands on approach to new challenges. You can structure and prioritise your workload
• Experience creating Presentations and Analyzing Data
• Professional computer skills (especially powerpoint and excel)
• Excellent organizational skills and attention to detail
• Exceptional interpersonal skills
• Previous experience in the hotel and/or event industry would be a plus

We offer you:

• A dynamic, fast paced environment
• A team that want to excel and make customers happy
• Collaborative environment with experienced colleagues
• Dynamic international office environment with English as a working language
• Flexible and agile company with flat hierarchy

Have we caught your attention?
Then please send us your application including cover letter, CV, salary expectations and earliest starting date.
We’re looking forward to your application.

Job Type: Full-time

Location: Frankfurt am Main

When leading companies choose Google Cloud it’s a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud is changing the way the world uses cloud computing by allowing customers to use our infrastructure. In this role, you will use your knowledge and leadership of product management, industries, software and cloud computing to design solutions and take them to market. You will also help drive awareness of our solutions at leading industry conferences and Google events, using your enthusiasm, technical and business depth, and excellent presentation skills to help our partners to understand the benefits of Google Cloud, and how it can drive business growth and customer success.

You’ll become a trusted advisor to our partners and prospects assisting them them get as much value out of our Platform as possible. Sales Engineers should be a strong ally to the Partner Manager in every situation, using both their technical and business skill sets to operate as efficiently as possible. You will ensure that Customer and Partner success remains paramount.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

Responsibilities

• Work with Partner Managers to identify and recruit partners in the market that can deliver innovative solutions to our customers, built on top of Google Cloud (Google Cloud Platform and G Suite).
• Develop our partners’ technical teams with both sales and technical competencies, so that they can be successful in the market.
• Keep partners up-to-date with product and technical knowledge and market differentiators.
• Work with partner technical representatives in opportunities and projects, complementing their skill and guaranteeing high quality customer deliverables. Advise on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers and partners to optimize Google Cloud effectiveness.
• Act as a technical advocate within Google for our partners in order to help provide feedback from the field, as well as to present on their behalf.

Qualifications Minimum qualifications:

• Bachelor’s degree in Computer Science or a related technical field or equivalent practical experience.
• Experience serving in the capacity of a technical sales engineer in a cloud computing environment, or equivalent experience in a customer and/or partner-facing role (including working as a member of a professional services, solutions architect or systems engineering team).
• Ability to speak and write in English and a local language (German, Arabic, Italian, Polish, Romanian) fluently and idiomatically.
• Ability to travel up to 40% of the time as required to visit partners across a defined geographic territory.

Preferred qualifications:

• Experience in, and understanding of, data and information management, especially as it relates to big data trends and issues within businesses. Experience using and/or managing databases.
• Experience working with Linux. Experience with software lifecycle and build tools as well as experience architecting and developing software for scalable, distributed systems.
• Experience architecting and developing solutions for scalable, distributed systems.
• Knowledge of enterprise networking and identity management systems. Knowledge of Big Data, PaaS, SaaS, IaaS, public cloud, and related industry and technical concepts, as well as working knowledge of web application development platforms and related technologies.
• Ability to craft a compelling message and tailor it for a given audience. Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable and useful.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud technology space.