Job Type: Full-time

Location: Berlin

We are looking for an experienced and proactive Connectivity Partner Business Manager to integrate and drive our Partner Business Management team to the next level in our local markets.

Our mission is to drive connectivity of our inventory to the next level and support its performance to ensure our customers always have access to the latest vacancies and prices for incredible experiences. As Connectivity Partner Business Manager for EMEA you will acquire, enable and develop API partners in your region coordinating with our Sales and Product team. You will be reporting to the Connectivity Lead.

Responsibilities

• Develop Partner Connectivity in EMEA by defining and executing on a Connectivity roadmap for each local office in the region
• Support the EMEA Sales team on Connectivity topics e.g., in meetings with key suppliers and partners
• Be the face of Connectivity in the market and develop sustainable relationships with Connectivity partners in the region
• Monitor the business performance of our Connectivity partners in EMEA and work hand in hand with them to develop a mutually profitable partnership
• Generate new API integration leads based on company strategy and focus
• Generate insightful reports on Connectivity status quo and progress in the EMEA region and communicate key learnings to various internal stakeholders

Requirements

• 3+ years experience in Account Management, Partner/API Integrations or Business Development preferably with a background in the tourism or e-commerce environment
• Fluent in English, another language spoken in EMEA is a plus (French, Spanish, Italian, Dutch, German)
• Exceptional people and communication skills to build strong relationships with people on all levels of the organization
• Ability to prioritize tasks, pro-active attitude and ability to work autonomously
• Great problem-solving and analytical abilities to identify, evaluate and manage opportunities
• Experience working in cross-functional teams combining engineering, operations and product
• Pragmatic, positive mindset who takes initiative to make things happen
• Able to cope with change and to work in an agile environment
• Pragmatic, positive mindset who takes initiative to make things happen
• Technical background in connectivity tech, APIs or web-based technology is a plus

More reasons to join us

• Work on a product that helps create memorable travel experiences
• Several fitness perks including yoga and Urban Sports Club
• Free breakfast, German lessons and fun Fridays with Pizza and Beer
• Virtual stock options that make you an integral part of the company’s growth and success
• Work alongside an international team of more than 65 nationalities
• GetYourGuide Vouchers… to experience our products for yourself
• GetYourGuide events as Winter Summit, regular Team events & Winter Party

Think you can make your mark? Come join our journey (it’s going to be the trip of a lifetime).

Job Type: Full-time

Location: Berlin

We are looking for an experienced Senior UX Writer for our On-site Marketing teams who can help drive our mission forward, shaping the user experience to help serve our customers and business partners around the world.

GetYourGuide’s mission is to give the whole world access to incredible travel experiences. We serve millions of consumers and have sold over 25 million tours, tickets, and activities on our platform. Our passion is helping travelers love where they’re going.

In this role, you’ll join our close-knit mission teams (UX, PM, engineering) working on engaging with customers and building tools for our business partners. You must be a native English speaker, have experience building digital products for a global audience, and be passionate about making technical interfaces feel human and authentic. Our ideal candidate is empathetic, has great communication and facilitation skills, and can build strong relationships across teams and disciplines.

Responsibilities:

• Collaborate with designers, researchers, product managers, and engineers across teams to design and build our user interfaces.
• Write and iterate on UI text for web and mobile, including interaction flows, microcopy, emails, etc.
• Proactively identify and test solutions to improve usability, delight our customers, and meet our business goals.
• Help define, apply, and maintain writing processes, language standards, and interaction patterns to drive consistency in GetYourGuide’s voice.
• Know our users deeply through data, user research, and customer feedback, and advocate on their behalf.
• Mentor and give feedback to your teammates in UX and beyond, helping raise the bar for usability and UX quality across the company.

Your profile:

• 5+ years of experience writing digital content for global brands, including writing for translation.
• 3+ years of experience UX writing for digital products, apps, or e-commerce.
• Demonstrated understanding of design thinking, usability, and user experience best practices.
• Experience working data, qualitative user research, and testing into design and writing decisions.
• English native speaker.
• Online portfolio showcasing relevant work. (Include link on your resume.)
• Organized and detail-oriented; able to balance multiple projects at the same time.
• Strong facilitation and communication skills; able to clearly explain decisions and rationale.

We Offer:

• Tightly knit, supportive UX community
• International environment with colleagues from over 60 nationalities
• Monthly hackathons and lunch and learns
• Company pension plan
• Virtual stock options – be part of our success story
• Catered breakfast and our famous pizza and beer Fridays
• Discounted Urban Sports Club membership and free yoga
• GetYourGuide gift codes and discounts
• Relocation assistance

Job Type: Full-time

Location: Berlin

We are looking for an experienced Executive Assistant (f/m) to join our growing team of Executive Assistants supporting our COO/ Executive Team across company tasks as well as personal matters.

The Executive Assistant to the COO and Executive team has a primary responsibility to provide administrative support and office coordination to ensure the team’s success. Specifically, the position is responsible for providing assistance to the COO, providing general office management and support, as well as meeting and event coordination.

In this role, you will work closely with leaders throughout the organization. This is an excellent opportunity to learn from the inside of a successful startup company.

Your responsibilities:

• Optimise the executive schedule through efficient scheduling and prioritisation of meetings & phone calls
• Proactively identify and resolve scheduling conflicts; serve as the primary point of contact for all questions related to the executive schedule
• Manage all travel logistics, trip preparation and expense reporting
• Manage all logistics around board and management meetings and offsites
• Assist in all administrative support functions
• Handle ad-hoc requests and projects as required
• Offer support on a variety of personal matters
• Cover when required as part of the assistant team serving the whole executive team
• Arrange logistics for meetings chaired by COO, ensuring room bookings, and special arrangements as required, which might include welcoming guests, arranging refreshments

Your profile:

• You are an excellent communicator, are organized, precise and work well in a team
• You are comfortable working in the fluid ambiguity of a rapidly growing startup and thrive in a fast-paced environment
• You are a great multitasker with a strong eye for details who is able to prioritize and balance conflicting demands even on short notice
• You are always one step ahead, constantly reviewing all activities and improving efficiency
• You have a strong sense of responsibility and high levels of commitment and integrity
• You maintain absolute discretion and confidentiality at all times
• You have a positive and proactive attitude
• You are tech-savvy and confident using G Suite and MS Office etc.
• You have at least 3-4 years experience as an Executive Assistant or in a similar role
• You are fluent in English, solid German is a huge plus

We offer:

• A very exciting and challenging position in close collaboration with executive team
• Learn and grow while working alongside an international team with 50+ nationalities
• With our 400+ employees, we are on an outstanding journey to change a huge market
• An excellent company culture defined by our 5 Core Values
• Virtual stock options making you an integral part of the company’s growth and success
• GetYourGuide tour and activity vouchers to live the life of our customers by experiencing the products for yourself
• Free breakfast and fun Fridays with Pizza and Beer
• Private Pension Scheme
• Several fitness perks including yoga and Urban Sports Club
• GetYourGuide events, such as Summer Summits, regular Team events, Christmas & Summer Parties

Job Type: Full-time

Location: Berlin

GetYourGuide is busy revolutionizing the tours and activities space, fundamentally changing how travelers discover and book things to do in their destination. We’re on a journey to transform ordinary trips into extraordinary ones; business development is a critical part of this mission.

The Business Development team works with travel companies and publishers including the likes of EasyJet, Accor Hotels, and Culture Trip to name a few. We help our partners drive new revenue while promoting GetYourGuide and distributing our inventory of tours and activities.

Our partnerships serve as a significant growth driver for our overall business today, with our partners within the Online Publishing segment being a major revenue contributor. As Junior Business Development Manager, you will be responsible for seeking out and acquiring new partners in the English speaking segment of online travel publishers, including travel guides and bloggers.

Your Responsibilities

• Manage the entire acquisition funnel from end to end, from prospecting to closing
• Increase revenue by adding valuable new partners
• Research decision makers and their contact details
• Build good relationships with potential new partners
• Maintain a visible pipeline and KPI dashboard
• Join external meetings and conferences to meet strategic travel partners
• Influence internal stakeholders to push new projects

Your Profile

• 1 year prior experience in Sales or Business Development, ideally in an online environment
• Not afraid of cold calling and asking for the right contact person on the phone
• Driven by delivering ambitious results
• Fluent in English
• Clear Communicator
• Structured and self-directed way of working
• Ability to work in a fast-paced team environment
• Fast learner, quick in implementing feedback
• Willing to travel

Why work with us?

• Autonomy to drive the success of one of our primary growth channels with huge untapped potential
• Virtual stock options that make you an integral part of the company’s growth and success
• GetYourGuide tour and activity vouchers to live the life of our customers by experiencing our products for yourself
• International team with people from over 45 nationalities
• Weekly all-hands meetings and monthly business updates
• Regular learning opportunities via trainings, our network of industry experts and conferences!

Job Type: Full-time

Location: Berlin

GetYourGuide is busy revolutionizing the tours and activities space, fundamentally changing how travelers discover and book things to do in their destination. We come to work everyday because we are passionate about turning our customers’ trips into amazing experiences. Business development is a critical part of this mission.

Our partnerships serve as a significant growth driver for our overall business today. From bloggers and publishers to airlines and OTA’s, our partners help us increase our reach and revenue. As Sr. Business Development Manager, you will be responsible for seeking out and acquiring new partners in the Spanish speaking segment of airlines, OTA’s, online travel publishers and other travel industry players still to be determined.

In this role, you will help define our partnership strategy and execute on that plan. You will prospect and sign new partners by employing different acquisition tactics in order to reach quarterly revenue goals. You will seek out and network with important travel industry players and build sustainable relationships that lead to formal and fruitful partnerships.

Your Responsibilities

• Help manage our sales team and the sales process end to end: from lead generation and qualification to acquisition.
• Help direct the strategic planning process and outcomes.
• Negotiate win-win deals that support BD’s mission and objectives.
• Research decision makers and their contact details
• Build good relationships industry players
• Maintain a visible pipeline and KPI dashboard
• Represent GetYourGuide externally at conferences and networking events

Your Profile

• 3-5 years prior experience in Sales or Business Development.
• Experience with sales processes, tools and habits. Experience managing a sales team a plus.
• Clear and compelling communicator.
• Driven by delivering ambitious results.
• Fluent in English and Spanish.  Italian, or Portuguese also a plus!
• Structured and self-directed way of working.
• Strong strategic thinker.
• Ability to work in a fast paced team environment
• Fast learner, quick in implementing feedback
• Willing to travel

Why work with us?

• Autonomy to drive the success of one of our primary growth channels with huge untapped potential
• Virtual stock options that make you an integral part of the company’s growth and success
• GetYourGuide tour and activity vouchers to live the life of our customers by experiencing our products for yourself
• International team with people from over 50 nationalities
• Weekly all hands meetings and monthly business updates
• Regular learning opportunities via trainings, our network of industry experts and conferences!

Also check out life at GetYourGuide on our blog at inside.getyourguide.com to get some insights into what happens behind the scenes.

Job Type: Full-time

Location: Berlin

Job description:

• Working with customers to make sure their trip is one-of-a-kind
• Answer customer questions
• Take care of bookings, up-selling and special requests
• Inform team about new customer requests and offer suggestions to help provide better customer service

Job qualifications

• Helping others is what you love and you have a positive and patient attitude
• You are solution oriented and organized
• You are fast to provide quality customer feedback
• You have great communication skills (writing + speaking)
• You love travel products
• You have excellent English skills and are fluent in another language ( German, French, Italian, Spanish, Portuguese, Chinese, Dutch, Nordic) German preferred. Third language is advantage)

What you can expect

• Friendly, energetic and international work environment
• No night shifts
• Fun activities
• Learning opportunities
• Team events
• Free food and drinks daily

• GetYourGuide discounts
• Free German courses

Job Type: Full-time

Location: Berlin

Join our rapidly growing Customer Service Team and take responsibility from your first day in office. With high season approaching, you will be responsible for one of our two teams, helping us serve our customers in the best way possible. Alongside the management of the team, you’ll have an eye on the targets as well as the smooth running of daily operations. If you have a knack for people and enjoy working in and contributing to a fast-growing business, we would really like to meet you!

Your Responsibilities:

• Motivate and inspire an international team of up to 15-20 people
• Conduct performance and people management, including performance appraisals and staff development
• Deliver training and coaching sessions as well as weekly one-to-ones
• Compile regular performance reports and customer feedback reports
• Organize daily operations and workflows in an efficient manner, including scheduling and rostering of the team
• Act as a role model by delivering outstanding customer service: 20-30% of your time will be dedicated to supporting customers (point of contact for complex and escalated queries)
• Organize knowledge and proper documentation of processes and policies, drive process innovation as well as improvement
• Recruit new team members

Your Profile:

• At least 2 years experience leading a team in a customer service environment
• Excellent communication skills in English (proficiency in German, Italian, Spanish, or French is a plus)
• Ability to lead, coach, and motivate a team in a busy environment to deliver on productivity as well as quality targets
• Passionate about people and delivering great customer service
• Ability to adapt easily to changing systems and processes
• Positive and driven, yet a patient and calm personality
• A curious mind with a passion for travel!

Curious?

Ready to help us chart some new territory? We’re looking forward to hearing from you. If you have any questions please do not hesitate to contact us via jobs@getyourguide.com!

Please note that we do offer relocation help for this position! 

Job Type: Full-time

Location: Berlin

Our team in Berlin is looking for an experienced Online Marketer to take our email and push notification channels to the next level! You will be responsible for the success of one of our key growth areas and have a big impact on our customers. Leading the efforts of a cross-functional team to define and improve KPIs for customer loyalty and re-engagement will be your main responsability. Through highly targeted and inspirational messages, you will drive a meaningful part of the business.

About You:

You are a self-starter who wants to take on projects immediately to change the way people explore the world.
You thrive in an environment that combines customer-centric thinking with KPIs that show immediate impact on the business.
You are not afraid to test, fail and never stop learning.
You are both a creative thinker when it comes to marketing messaging, and a quantitative analyst with a passion for delivering results.

Your Responsibilities:

• Drive the customer loyalty and re-engagement strategy at GetYourGuide
• Define customer use cases, creating targeting plans and messages
• Test and explore new approaches, analyze results and iterate
• Collaborate with and advise content and product teams on our messaging methods
• Work closely with engineering teams to set up reporting and targeting
• Keep up-to-date in the fast-changing world of push notification services
• Identify opportunities and challenges in the business and use your strong communication skills to propose and drive action

Great candidates will have:

• 3+ years of experience marketing with consumer-facing online products
• Solid command of email and mobile push notification distribution methods
• Demonstrated ability to positively impact business results
• Marketing operational experience, having initiated and optimized important campaigns
• Cross-functional experience working with visual and written content creators
• Drive to make a big impact on our business and customers
• Willingness to roll up their sleeves to get things done
• Experience working with online marketplaces and e-commerce
• A passion for travel and the opportunity to make our customers’ trips amazing