Customer Support Agent

Berlin
August 26, 2018

8fit understands the obstacles people face on their fitness journey. It often isn’t easy, and there’s no one-size-fits-all way to find lifelong health. That’s why we’ve set out build the best way for people to achieve their personal fitness goals. 8fit makes healthy living fun and simple by providing tailored workouts, meal plans and guidance in one easy-to-use app.

8fit is looking for a talented Customer Support Agent to join our growing team. You are motivated by solving our users’ problems and ensuring that they are having a great experience using our app. Your goal is to offer timely responses and provide an outstanding customer experience.

Your responsibilities

  • Provide assistance to our users all over the globe via email
  • Assist in improving support processes and structures
  • Ensure that our users are satisfied and answer each inquiry to the best of your ability
  • Provide direct feedback to the team about the latest customer requests, suggestions and issues to help shape the product

Requirements

  • You have previous experience with customer support in a fast-paced startup environment
  • You have excellent problem solving skills and a customer-oriented mindset
  • You are enthusiastic, patient and love helping others
  • You are quick to respond to emails; our users appreciate when we get back to them with a quick and friendly response
  • You write fluently in English
  • Additional pluses:
    • In-depth knowledge about fitness and nutrition
    • Previous experience working with Zendesk
    • Fluency in German or other European languages

Benefits

What it’s like to work at 8fit

We endorse healthy life choices to millions of people and we stick to them ourselves, so “work/life balance” is core to how we do things. But don’t just take our word for it – you’re welcome to drop by and meet the team! We’ve got a lovely office in Friedrichshain, right on the river Spree. It’s quiet, bright, well-stocked with healthy snacks, and every Friday, we get together for a healthy lunch.

Other perks of being an 8fitter:

  • Flexible office hours, to ensure you have plenty of time to enjoy life (and fit in a workout)
  • Stock options, so you can share in 8fit’s success
  • A health & wellness benefit, naturally
  • Yearly company offsite to escape harsh Berlin winters
  • Remote work policy (10 days per annum) that allows for extra flexibility
  • Professional development grants to help you learn and grow
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