Job Type: Full-time

Location: Berlin

Our pioneer team Internationalization is growing – We are looking for an English-speaking Customer Success Manager full-time.

WHAT WE OFFER?

• The perks of a start-up: We offer breakfast, free coffee, free soft drinks, a weekly team-lunch and you can relax over a round of ping-pong in our Kreuzberg office.
• A decisive role: You are part of our pioneer team and get to build up the US market from day one.
• An international team: Every individual matters! As a team of 14 different nationalities, we value the synergy of different cultures, personalities, and backgrounds.
• Room for growth: We take a personal interest in your perspectives and development, so every employee has a budget for educational purposes (e.g.language or IT certificates) and realistic options for career development within the company.

YOUR RESPONSIBILITIES

• Be part of our fast-growing team and actively help us further improve and develop our service.
• You are responsible for a great customer experience: starting with their on-boarding all the way to publishing their job ads.
• Be the go-to person for our B2B clients and help them navigate the recruiting market: you are part of their journey by creating, optimizing, and improving their ads as well as answering their questions along the way.
• Contribute to further improving our product by forwarding client feedback to our product team.
• Cooperate closely with our driven Sales team to keep our database and CRM system up-to-date.

YOUR QUALIFICATIONS

• You love to help and interact with customers: ideally, you already have some experience in Customer Support, Relationship Management or another customer-related field.
• Your communication skills are top-notch and you excel in verbal and written exchange.
• Ideally, you have experience working in or around tech-oriented Startups.
• Your organizational skills and level-headed mindset help you through challenging situations.
• You are a native English speaker – German is a plus.

Are you curious about the Start-up culture at HeyJobs? Take a look at our Kununu (4,82/5) orGlassdoor (5/5) ratings! We are looking forward to your application!