Customer Service Specialist – English

Berlin
May 7, 2018

N26 is The Mobile Bank. N26 has redesigned banking to make it simple, fast and contemporary. Valentin Stalf and Maximilian Tayenthal founded the company in 2013 and launched the initial product in early 2015. ​Thanks to its fully digital business model, N26 operates on a much lower cost base with lean organisational structures, without IT legacies and without an expensive branch network. N26 passes on these cost benefits to its customers. ​N26 partners with the most innovative fintech and traditional financial companies to offer its customers best-in-class products such as TransferWise (foreign exchange), Raisin (savings), Clark and Allianz (insurance), auxmoney (credit) and others.

Today N26 is one of the fastest growing banks in Europe and has more than 850.000 customers across 17
European markets and over 380 employees. N26 currently operates in: Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, and Spain, and it intends to enter the UK and US markets in 2018. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

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Customer Service Specialist – English
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Once here you will?
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Support our customer
You’ll be the frontline of our bank to the English speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.

Improve our product
No one knows the customer better than you – so you’ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.

Know the lingo?
As we grow across European markets, we are looking for native speakers to help improve our user experience in each country. As one of our UK facing specialists, you’re an ambassador of our product in the UK – our English link in Berlin.

What you’ll bring along

An outstanding commitment to customer service, and the experience to match. You will also be a native English speaker, comfortable with both written and verbal communication. These communication skills are a key strength of yours and any further language skills would be a bonus. As a customer service professional, you are reliable, friendly and stress resistant even under the most testing of circumstances.

What we hope you to have

  • Experience in a Fintech environment
  • Experience with CRM tools

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What we offer
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  • Competitive Salary
  • Fresh fruits, drinks, breakfast – for free
  • Flat hierarchy and open communication
  • Pizza Fridays and Brown Bag lunches!
  • Company meetings showing how you grow with us!
JOB IS EXPIRED.