Customer Communications Expert US

Marley Spoon is a well-funded Berlin-based startup that is re-inventing the food supply chain, providing mass customized food experiences. We are an English-speaking and international team made up from seasoned entrepreneurs and professionals.

We bring delightful, market fresh, and easy cooking back to the people. Our chefs create inspiring and mouthwatering recipes every week. You select what you would like to cook and we deliver the recipes and all the ingredients you need.

As a company, we are dedicated to using technology to re-invent the global food supply chain. We aim to reduce unethical food waste and connect consumers with quality producers directly, providing fresher food. To achieve this, we solve challenging problems in taste profiling, behaviour prediction and real-time logistics.

In the end, though, it’s simple: we started Marley Spoon because we love cooking and we love eating.

We are looking for a Communications Expert for our customer care team in Berlin. If you are fluent in English and you are passionate about customer communication and engagement, then we look forward to your application.

Your job:
You are the main person of contact for our customers in the United States

You answer requests via phone, email, chat and social media

You help to build up our proactive customer care environment

You have your own projects and full responsibility over them

You are working afternoon and evenings together with the US team in the central Berlin office

This is you:
You are passionate about food

You are a strong communicator

You have business proficiency in English

You have a strong drive to help customers and to make them happy

You have good writing skills

You are hands-on, and have attention to detail

You have a strong desire to learn and are not afraid to instantly apply new knowledge

What we offer:
An interesting vertical with great potential

The opportunity to learn on a daily basis while having true impact

Entrepreneurial mindsets everywhere you look

Flat hierarchies and a great team spirit

Our test kitchen in the office; try the food we sell

Did we catch your attention? We are looking forward to your application including your earliest possible start date.