Job Type: Full-time

Location: Berlin

About Helpling

Helpling is one of the most dynamic start-ups in the vibrant centre of Berlin. It is our mission to provide our services as easily accessible and conveniently as possible and to ensure transparency at attractive rates at the same time. To achieve that, our service is available online and through our mobile app. Up to this point, Helpling is active in more than 200 cities in 10 countries around the globe where we serve thousands of customers every day. We currently have a team of 350 people and it is our goal to create a profound impact and to secure market leadership in the fast- moving digital industry.

We are currently looking for committed Customer Care Agents Inbound (m/f) for the Netherlands to support our team in Berlin.

Your responsibilities

• Your will communicate with our customers by telephone and email
• You connect our customer with the ideal cleaner…
• …and ensure satisfaction on both sides
• You will handle customer complaints or any major incidents by quickly providing efficient solutions even in high-pressure situations

Who we’re looking for

• Ideally, you have already gained some experience in a Call Center or Customer Support
• You have excellent communication and listening skills and a pleasant telephone manner
• You are a highly motivated, flexible and service-oriented person and your way of working is characterized by a high degree of reliability and organizational skills
• Moreover, you possess strong knowledge of the common computer programs
• You are flexible and willing to work sometimes during the weekend
• You are fluent in your native language (Dutch) and distinguish yourself by a good command of the English language

What we offer

• Helpling is one of the most exciting start-ups in the heart of Berlin with a disruptive product and well backed by investors of international renown
• You will work in an international team with flat hierarchies and short communication channels in which your work can have a real impact for Helpling everyday
• We support your personal and professional development with challenging projects and free German classes
• Free drinks, fruits and cereals, office parties, team events, BBQs, kicker & table tennis

Become a part of Helpling’s mission and send us your convincing application including your availability and salary expectations.