Our customer is an international company from the insurance industry. More than 100 employees from various countries are employed at their headquarters in Berlin. In order to further expand their business and continue to guarantee excellent customer care, they are now looking for a Customer Support Representative (m/f) with Dutch in Berlin.
Customer Support Representative (m/f) Dutch, Berlin
Your Responsibilities:
As a Customer Support Representative (m/f), you ensure that our client’s customers are completely satisfied. You are the first point of contact for customers and offer excellent service.
• You will take care of Dutch-speaking customers
• You will support the claim management
• You will identify the requests of customers and find a solution for them
• You will document all support cases
• You don’t need insurance knowledge, our client will provide a detailed training
Required skills and experience:
- You completed a formal commercial or comparable qualification
• You have relevant work experience in Customer Care
• You have perfect communication skills
• You work highly service- and customer-oriented
• You are fluent in Dutch and English, German is a plus
Benefits:
- the opportunity to actively develop a new business area
• an attractive salary package
• an international working environment
• the possibility to bring in own ideas and implement them independently