At Mambu we believe that people and businesses all around the world should have easy access to financial services to help them pursue the opportunities they see.
We help FinTech innovators, banks, and microfinance institutions to deliver essential banking services to individuals and emerging enterprises around the world.
We do this by providing world-class banking technology built in and delivered via the cloud, that’s simple, affordable and flexible for any financial institution tackling any market opportunity.
To continue our success story we are looking for an enthusiastic and passionate Customer Support Manager who is excited about finding solutions to complex issues and providing amazing support to our customers.
What you’ll be working on:
- Prioritizing support tickets and setting up escalation structures
- Managing the communication within the support team to ensure minimum response times
- Set the team’s tone for all the communication with customers
- Monitor and establish Service Level Agreements between customers, the support team and internal/external support levels
- Researching and recommending new tools for improving our existing processes
You need to have:
- Solid background in customer support for an enterprise software
- Exceptional communication and writing skills in English
- Passion for interacting with customers via different channels
- Hands-on approach to challenges
- Excellent time management and organizational skills
It would be great if you also had:
- Experience working with other companies in the financial domain
- Working knowledge of tools such as Zendesk, Desk.com or similar customer support software
- Strong desire for working in an energetic and fast paced environment
Why Mambu?
- Launched in 2011, we already work with more than 130 institutions in over 30 countries around the world and we’re just getting started
- Our clients include P2P platforms, SME lenders, traditional banks, microfinance organizations, consumer lending and digital banking organizations who are all looking to either service unreached markets or disrupt the traditional world of banking.
- We are an international, disruptive technology start-up with a unique mission
- We offer competitive, fair salaries and benefits and we also let you pick your favorite hardware pack!
- We believe our team comes first, then our customers, then our shareholders.