Expat Jobs in Germany

Customer Success Manager (198 views)

10178 Berlin
June 1, 2016

At Mambu we believe that people and businesses all around the world should have easy access to financial services to help them pursue the opportunities they see.

We help FinTech innovators, banks, and microfinance institutions to deliver essential banking services to individuals and emerging enterprises around the world.

We do this by providing world-class banking technology built in and delivered via the cloud, that’s simple, affordable and flexible for any financial institution tackling any market opportunity.

To continue our success story we are looking for an enthusiastic and passionate Senior Customer Support Manager to lead and inspire our support team in ensuring an outstanding customer service.

What you’ll be working on:

  • Prioritizing support tickets and setting up escalation structures
  • Establishing Customer Satisfaction goals and creating engaged customers
  • Taking ownership of the customer support function and team growth
  • Setting the Support Team’s communication etiquette
  • Establishing and applying both internal and external Service Level Agreements
  • Researching and recommending new tools for improving our existing processes

You need to have:

  • Solid operational experience working with mission critical SaaS or ASP solutions for enterprises delivering financial services, Telco providers or Health Care
  • Exceptional communication and writing skills in English
  • Hands-on approach to challenges
  • Excellent time management and organizational skills

It would be great if you also had:

  • Experience working with other companies in the financial domain
  • Working knowledge of tools such as Zendesk, Desk.com or similar customer support software
  • Strong desire for working in an energetic and fast paced environment

Why Mambu?

  • Launched in 2011, we already work with more than 130 institutions in over 30 countries around the world and we’re just getting started
  • Our clients include P2P platforms, SME lenders, traditional banks, microfinance organizations, consumer lending and digital banking organizations who are all looking to either service unreached markets or disrupt the traditional world of banking.
  • We are an international, disruptive technology start-up with a unique mission.
  • We offer competitive, fair salaries and benefits and we also let you pick your favorite hardware pack!
  • We believe our team comes first, then our customers, then our shareholders.
JOB IS EXPIRED.