Customer Care Operations Representative (m/f) Dutch & French, Stuttgart
Your Responsibilities:
Our client is looking for a motivated fulltime, native billingual Dutch/French speaking, Customer Care Operations Representative (m/f) to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!
Our client offers you a position where you offer day-to-day support in the field of Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring…) through analytical and operational support.
In this role you contribute to the company goals in the areas of customer satisfaction.
You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues.
Required skills and experience:
- Bachelor degree or similar education
• (Near) native in Dutch, French and English
• Working experience in customer service and order management
• Excellent communication skills (verbal and written)
• Computer literacy (MS-Office and preferably SAP/ ERP)
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.
Benefits:
Our client offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Besides an attractive salary you get additional bonuses.