You want to support Move24 to secure the leading position in the global moving industry? You have a broad understanding of telecommunications and are a customer service fanatic?
We are looking for an experienced After-Sales Coach (f/m), who will be motivating our call agents to achieve high performance!
Your work contributes to the strategic plan so you’ll be asked to provide short-term planning and scheduling.
About Move24:
The Move24 Group GmbH, striving to be tomorrow’s biggest player in a global moving industry, has just completed one of the largest Series A fundings in 2015 with a seven million investment. Among our investors are DN Capital, Piton Capital, Holtzbrinck Ventures as well as the Business Angels of the Auto1Group and the founders of Quandoo.com. Due to our exponential growth we are facing new challenges and opportunities every day.
Our goal is to build the leading global moving platform and revolutionise the removal industry.
We are designing the relocation as simple as possible for our clients – at the highest quality and the best prices in an otherwise nontransparent moving market. Operated from our headquarters in Berlin we are rapidly expanding into all European markets – and this is only the beginning.
Be part of a once in a lifetime opportunity and join us from chapter one.
Sales Coach Job Responsibilities:
- assist in developing sales scripts, training and workflows
- training, scheduling, and coaching Customer Service Representatives
- prepare reports on call and sales actives
- understand marketing campaigns and bundling options for products
- receive and resolve complex or sensitive customer complaints and appeals
- provide in-depth one on one coaching, training and follow-up to optimize sales and customer service
- communicate changes in products, promotions, pricing, campaigns and procedures
- monitor sales and service calls through real time observations
- help improve deficiencies and build on the strengths of individual performers
- design, lead and coordinate sales incentives and activities to maximize sales performance
Requirements:
- Bachelor’s degree
- Relevant work experience
- You are a self-starter, self-motivated and a self-disciplined person
- Fluent English language skills
- Start-up experience preferred
- solid knowledge of the sales process
- ability to motivate and train
What we offer:
- To be part of a global acting company with an extraordinary growth rate
- The possibility to actually make a difference in an international and intercultural set up
- Move24 is moving at high speed, and will provide you with immense opportunities for initiative, creation and leadership
- A very attractive compensation system that remunerates the quality of your work and your commitment as well as providing further incentives
- Central location in Berlin Mitte