Expat Jobs in Germany

Account Support Administrator (German speaking) (450 views)

Frankfurt
October 19, 2015

Purpose of Role:

To deliver an administrative support function to the Sales Account Managers and Directors by means of client quotations, order processing with excellent internal and external communications.     

Principle Duties and Responsibilities:           

  • Be the first point of contact for clients and respond to any requirements.
  • Produce Customer Quotations on request
  • Processing of Customer Orders in Navision
  • Provide updated order progress to customer from point of entry to completion
    • Liaising with Commercial Department to ensure orders are placed with supplier and to obtain accurate etas
    • Liaise with Logistics team regarding any shipping queries
  • Notify customer when goods are shipping, provide POD reports when delivered.
  • Liaise with internal salespeople to discuss any current client issues.
  • Provide ad-hoc administrative support to Account Managers/Directors (additional quote requests, pricing for bids/large projects)
  • Ad-hoc reporting

Skills Profile:                 

  • Professional and friendly manner
  • Clear & Concise Communication Skills
  • Navision Skills beneficial or other ERP system
  • Intermediate/Advanced knowledge of Microsoft Excel
  • Organisational Skills
  • Time management
  • Proven Reliability
  • Commercial Awareness
  • Team Player
  • Good personal management skills with a particular emphasis on timeliness and attention to detail
  • Knowledge on IT and networking industry would be an advantage
  • Fluent in German and English

Key Results Areas:

  • 100% Accurate Quotes
  • 100% Accurate Order Entry
  • Maintain and Exceed Client/Account Manager Satisfaction levels
  • Ensure 100% Accurate RFI/RFP type Quotes and On-Time delivery
  • Assist AM in building Internal/External relationships
  • People / Account Management
  • Good personal management skills with a particular emphasis on timeliness and attention to detail
JOB IS EXPIRED.